Frequently Asked Questions

You can book a cleaning service by signing up on our website, selecting your preferred plan, and choosing a time slot that works for you. The entire process takes less than 5 minutes. Simply create an account, add your address, choose your cleaning frequency, and we'll match you with our best available cleaner.

We currently serve major metropolitan areas in the United States and Chile. In the US, we cover major cities including New York, Los Angeles, Chicago, Houston, and Miami. In Chile, we serve Santiago and surrounding regions. We're constantly expanding, so check our website for the latest coverage areas.

No, you don't need to be home. Many clients provide access instructions (door code, lockbox, etc.) so our cleaners can enter when you're away. You can add these details in your account settings. All our cleaners are background-checked and insured for your peace of mind.

Our standard cleaning includes: dusting all surfaces, vacuuming carpets and rugs, mopping hard floors, cleaning and sanitizing bathrooms, cleaning kitchen surfaces and appliances, making beds, emptying trash, and general tidying. For deep cleaning services, we also include inside appliances, windows, baseboards, and more.

Our pricing is based on your chosen plan (Basic, Family, or Pro) and cleaning frequency. Plans are billed monthly with no hidden fees. The more frequently you book, the better your rate. You can see exact pricing on our Pricing page, and prices are localized based on your country.

Yes! Our cleaners bring all necessary eco-friendly cleaning supplies and equipment. If you prefer specific products due to allergies or preferences, just let us know in your booking notes and we'll accommodate your requests whenever possible.

Yes, you can cancel or reschedule up to 24 hours before your scheduled cleaning at no charge. Changes made less than 24 hours in advance may incur a fee. You can manage all bookings through your member dashboard.

We recommend booking at least 48 hours in advance for the best availability. However, we often have same-day or next-day slots available. Once you sign up for a recurring plan, your appointments are automatically scheduled based on your preferences.

Absolutely! We encourage building a relationship with your cleaner. After your first cleaning, you can request the same professional for future visits through your dashboard. We do our best to maintain consistency, though occasionally schedule conflicts may require a backup cleaner.

Yes, every Sparkllex cleaner goes through a rigorous vetting process including criminal background checks, reference verification, and in-person interviews. They are also fully insured and bonded, giving you complete peace of mind.

While damage is rare, we're fully insured. If anything is accidentally damaged, report it within 24 hours through your dashboard or contact support. We'll review the claim and work with you to make it right, whether through repair or replacement.

We stand behind our work 100%. If you're not completely satisfied with any aspect of your cleaning, let us know within 24 hours and we'll send someone back to re-clean the areas of concern at no additional charge.